Terms and Conditions of Keenlee Holiday Lettings

 Booking Confirmation

        A contract shall come into existence if and when we accept the booking in writing. Bookings will be confirmed upon receipt of 25% of the accommodation rental. You will then become responsible for the total price as advertised (see price schedule). The deposit is non-returnable in the event of later cancellation.

        Payment of Balance 

This is due by you not later than 8 weeks before the commencement of your holiday date. For bookings made within 8 weeks of the start of your holiday you are required to pay the full price as detailed on the price schedule before the booking will be confirmed. In the event of this balance not being received timeously, we reserve the right to cancel the holiday without further notice and without refund of deposit.

Cancellation Policy

So long as written notice of cancellation is received not less than 8 weeks before commencement date of the holiday, you will not be liable to pay any outstanding balance. However, if cancellation is notified within 8 weeks of the holiday commencement date, you will be liable to pay the full balance unless we are successful in re-letting the holiday. Notification should be made in the first instance by email and confirmed by first class mail to: The Administrator, 9 Fir Road, Doune FK16 6HU.  We recommend you have holiday insurance.

Variation of Dates

If you wish to vary the dates of your holiday after the contract has been concluded we will try our best to provide alternative dates. If this is not possible, this will be treated as a cancellation by you, of the original contract and previous conditions apply.

Availability

Should the house not be available due to circumstances beyond our control (for example fire, theft or damage) we cannot guarantee to provide alternative accommodation, in which case all sums will be returned to you in full but you will have no claim against us.

Number In Your Party

The number of people occupying the property must not exceed numbers stated on booking form. We reserve the right to cancel our contract, without a refund of monies paid, should this condition not be observed. We reserve the right to revoke any bookings from any parties that may, in our opinion (and at our sole discretion) be unsuitable for the property concerned. In this case, all sums paid will be refunded in full, if prior to commencement of holiday.

No Pets Sorry, we do not allow pets on the premises.

        No Smoking 

For the comfort and safety of everyone No Smoking of any substance  is allowed on the premises or grounds.

Damage

An inventory of the contents of the premises will be checked at the beginning and end of each holiday period. Any articles found to be missing, broken, damaged or not in the same clean state and condition as they were at the beginning of the let, will be paid for by you, as will any damage to the fabric of the property (reasonable wear and tear excepted).  

Complaints

In the event of any complaint you have concerning the property or your holiday booking, please advise us at the time the complaint arises. We will endeavour to resolve your complaint to your satisfaction. If you remain dissatisfied, please put your complaint in writing to the management, at the time.

    Maintenance

You will permit the Owners or the Owners Agent at reasonable hours, to enter upon and carry out any essential maintenance of premises.

     Hirers property

No liability is accepted by Mileteam Ltd for loss or damage to guests property, baggage, motor car etc., however caused nor for any accident or mishap to persons whilst on the premises.

       Website

The information given on this web site is given in good faith. Every effort is made to supply you with accurate information about your holiday accommodation and location. Occasionally, due to reasons out with our control facilities may alter or be withdrawn in which case no responsibility can be accepted. We reserve the right to make changes to the content.